We encourage you to read and ensure you understand our Returns Policy before making your purchase.

Unless otherwise noted in the product description, we offer a 90-day satisfaction guarantee on all adult products, but your product also comes with our 5 year manufacturer's warranty.

If you believe your product is faulty, please contact our friendly customer service team. By contacting us first it will allow us to troubleshoot with you and provide clear, concise warranty claim instructions tailored to your circumstances.

Before contacting us, you may like to try some of the basic troubleshooting tips below:

If your product is rechargeable:

• Ensure the product is fully charged.
• Ensure the light (if any) is illuminating to show the product is connected to the charger.
• Hold the power button for 3-5 seconds to turn on.
• For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable. 

If your product is battery operated:

• Ensure you are using the correct batteries.
• Ensure the batteries have been inserted correctly.
• Try new batteries.
• Hold the power button for 3-5 seconds to turn on.
• For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable. 
  

That’s okay! We offer a 90 day satisfaction guarantee on our Adam & Eve products. If you purchased your Adam & Eve pleasure product from us within the last 90 days, simply request a return via your account.

• Please note that our satisfaction guarantee only applies to products purchased directly from us via the Adam & Eve Australia website. If you’ve purchased through one of our stockists, you’ll need to contact them for their returns policy. Specific product exclusions may apply, as noted in the item description on our website.
  

All return requests must have a Return Authorisation Number which can be requested via the Request a Return function within your My Account.

If your My Account hasn’t been activated yet please follow the activation prompts within your order confirmation email.

Unless within our 90 day Satisfaction Guarantee period, all returns must:

• be returned in the original undamaged packaging/box (where applicable).
• have intact tags, still attached to the garment.
• not have been used/worn (except to try on for size).
• not be damaged or soiled.
• not be altered in any way.

Any returns made without a valid Return Authorisation Number, or that fall outside of our Satisfaction Guarantee period and do not meet the above criteria will be returned to sender.

Standard postage fees apply to all returns. Return shipping labels are non-refundable for customers in Australia purchasing a return shipping label from our Returns Portal. Original shipping and handling charges will not be refunded.

We will process refunds via the same payment method you used to place the order. It may take your financial institution 3-5 business days to refund the money to your account once we have processed the refund request.

1. Store credit issued will be to the value of the final price you paid for the item(s).
2. Store credit will be issued to the account with the email address used to place your order.
3. Store credit cannot be transferred to other accounts.
4. Store credit is valid for 12 months from the date of issue. Balances that remain after the 12 months will be void.
5. Store credit does not accrue interest and cannot be redeemed or refunded for cash after issue.
6. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash.  

1. Exchanges for another size are subject to availability.
2. Exchanges are processed by applying store credit to your account and applying this against your new product.
3. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash. 

Customers who receive free or complimentary products through on site promotional activity must return all free and complimentary products on an order when seeking a refund. These products must be returned unused, unopened, inside their original packaging, and in a resalable condition.

Customers seeking to retain their free promotional products will receive store credit for accepted returns. Any store credit received from such a return will not be eligible to receive free promotional products when used.

Alternatively a customer may opt to have the current, on-site price for promotional product deducted from the value of any accepted refund, where the value of the free/promotion products is less than the total refund being sought.